Frequently Asked Questions
Everything you need to know about your Hjmbike experience.
What is the typical delivery time for an e-bike order?
Most orders are processed within 1-2 business days. Depending on your location, shipping usually takes between 3 to 7 business days via our specialized freight partners.
Do Hjmbike products come with a warranty?
Yes, all our electric bikes come with a comprehensive 2-year limited warranty covering the frame, motor, and battery against manufacturing defects.
What is your return policy for sports equipment?
We offer a 30-day return policy. Items must be in new, unused condition and in their original packaging. Please note that return shipping fees may apply for non-defective items.
Are the e-bikes delivered fully assembled?
Our bikes arrive approximately 85% assembled. We provide a detailed toolkit and a step-by-step video guide to help you complete the final assembly in about 30-45 minutes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for qualified buyers.
How do I maintain my bike's battery for long-term use?
To maximize battery life, we recommend keeping it charged between 20% and 80%, avoiding extreme temperatures, and using only the original charger provided by Hjmbike.